Learning Objectives

by completing this course, you'll be able to:

  • Investigate connectivity error messages

  • Apply the triage steps to resolve a connectivity issue

  • Evaluate data discrepancies

  • Diagnose Smart Connector field mapping errors

  • Reconfigure a Smart Connector data file using best practices

  • Recognize when additional TapClicks support is needed for resolution

Course curriculum

    1. Section Overview

    2. Before We Begin...

    3. Instant On Connector Triage Guide

    4. How Do You Monitor an Instant On Connection?

    5. Resolving Common Status Alerts

    6. Knowledge Check: Interpreting Status Alert Messages

    7. How to Triage Data Discrepancy Issues

    8. Using On Demand Connectors When Needed

    1. Section Overview

    2. One Quick Question...

    3. Smart Connector Triage Guide

    4. Part I: Getting Started with Smart Connector Troubleshooting

    5. Part II: Evaluating Source Files to Troubleshoot

    6. Part III: The Importance of Uniqueness in Smart Connectors

    7. Why Is My Rate or Calculated Percentage Incorrect?

    8. Calculations Resources

    9. Knowledge Check: Diagnosing Data Discrepancies

    1. Course Summary

    2. Any Course Suggestions?

About this course

  • 19 lessons
  • Advanced
  • 1 hour to complete